APTIS WRITING PART 3 LEVEL B1:
WRITING EMAIL (20 pts)
You are a member of the service staff at Melia Resort.
You received this email from a customer.
Read, and then reply to it formally.
“Dear Sir/Madam,
I’m writing to complain about room 306 on the second floor of your resort.
There was a Wi-Fi connection when we first arrived yesterday evening. Unfortunately, we could no longer use the Internet after returning from the beach this morning. This prevented me from joining an online meeting with my co-workers.
Also, the air conditioning in our room didn't work properly, so it was too hot during the night. It made our stay uncomfortable.
Could you please explain why the Wi-Fi stopped working and fix the air conditioning?
I look forward to hearing from you soon.
Thank you!”
Write an email to respond to the customer. You should explain the situation, say what you could do to help and apologize.
Write about 100-120 words.
Dear [Customer's Name],
Thank you for your email. I am very sorry to hear about the issues in room 306.
Our Wi-Fi had an unexpected problem this morning, but it is now fixed. You should be able to connect again.
For the air conditioning, we apologize for the inconvenience. We will send a technician to your room immediately to repair it.
If you need anything else or if the problem continues, please let us know. We want to make your stay comfortable.
Thank you for your patience, and we are sorry again for the trouble.
Best regards,
[Your Name]
Melia Resort
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