APTIS WRITING PART 3 LEVEL B1:
WRITING EMAIL (20 pts)
You are a member of the service staff at Melia Resort.
You received this email from a customer.
Read, and then reply to it formally.
“Dear Sir/Madam,
I’m writing to complain about room 306 on the second floor of your resort.
There was a Wi-Fi connection when we first arrived yesterday evening. Unfortunately, we could no longer use the Internet after returning from the beach this morning. This prevented me from joining an online meeting with my co-workers.
Also, the air conditioning in our room didn't work properly, so it was too hot during the night. It made our stay uncomfortable.
Could you please explain why the Wi-Fi stopped working and fix the air conditioning?
I look forward to hearing from you soon.
Thank you!”
Write an email to respond to the customer. You should explain the situation, say what you could do to help and apologize.
Write about 100-120 words.
Dear [Customer's Name],
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced in room 306.
This morning, our Wi-Fi experienced an unexpected outage, which has since been resolved. You should now have full internet access.
Regarding the air conditioning, we deeply regret the discomfort caused. A technician will be sent to your room immediately to address and repair the issue.
We strive to ensure our guests have a comfortable and enjoyable stay, and we apologize for falling short in your case. Please let us know if there is anything else we can do to make your stay more pleasant.
Thank you for your understanding and patience.
Best regards,
[Your Name]
Melia Resort
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