You are the manager of Coral Shore Resort. You received this
email from a guest. Read and reply to it formally.
Guest Email:
Dear
Sir/Madam,
I registered for the island kayaking tour scheduled for this afternoon at 2:00
PM. When I showed up, I was told it had been cancelled because of safety
concerns. I didn’t receive any prior notice and was left waiting for nothing.
Could you please tell me why I wasn’t informed, and whether I will receive a refund
or have the chance to rebook?
Cấu
trúc thư
trả lời:
- Opening/Greeting
- Dear
[Sir/Madam or Guest's Name],
- Cảm
ơn + xác
nhận nội
dung phản ánh
- Thank
you for contacting us regarding your scheduled kayaking tour.
- I
am very sorry to hear about your experience.
- Lời
xin lỗi + Giải
thích lý
do hủy
- Please
accept our sincere apologies for not informing you in advance.
- The
tour was cancelled due to sudden weather or safety conditions.
- Đề
xuất giải
pháp
- We
would be happy to offer a full refund or help you reschedule for another
day.
- Kindly
let us know your preference.
- Kết
thư lịch
sự
- Once
again, we truly apologize for the inconvenience.
- Best
regards,
[Your Name]
Manager, Coral Shore Resort
🔑
Từ
vựng
& mẫu câu
hữu
ích
(Keywords and Phrases)
- scheduled
for: được lên
lịch
cho
- was
cancelled due to: đã bị
hủy
do
- safety
concerns / weather conditions: lý do an toàn / thời
tiết
- no
prior notice: không có thông báo trước
- apologize
for the inconvenience: xin lỗi
vì
sự
bất
tiện
- full
refund / reschedule: hoàn tiền
/ đặt
lại
lịch
- let
us know your preference: hãy cho chúng tôi biết
lựa
chọn
của
bạn
Dear Sir/Madam,
Thank you for your message regarding the cancelled kayaking
tour. We sincerely apologize for the inconvenience and lack of advance notice.
The tour was cancelled due to sudden safety concerns, and unfortunately, our team could
not reach all participants in time.
We would be happy to offer you either a full refund or
assist in rescheduling the tour for another suitable day.
Please let us know your preferred option, and we will
arrange it promptly.
Once again, we apologize for the inconvenience and thank you
for your understanding.
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