Followers

Aptis writing

 

You are the manager of Coral Shore Resort. You received this email from a guest. Read and reply to it formally.

Guest Email:

Dear Sir/Madam,
I registered for the island kayaking tour scheduled for this afternoon at 2:00 PM. When I showed up, I was told it had been cancelled because of safety concerns. I didn’t receive any prior notice and was left waiting for nothing.

Could you please tell me why I wasn’t informed, and whether I will receive a refund or have the chance to rebook?


Cu trúc thư tr li:

  1. Opening/Greeting
    • Dear [Sir/Madam or Guest's Name],
  2. Cm ơn + xác nhn ni dung phn ánh
    • Thank you for contacting us regarding your scheduled kayaking tour.
    • I am very sorry to hear about your experience.
  3. Li xin li + Gii thích lý do hy
    • Please accept our sincere apologies for not informing you in advance.
    • The tour was cancelled due to sudden weather or safety conditions.
  4. Đ xut gii pháp
    • We would be happy to offer a full refund or help you reschedule for another day.
    • Kindly let us know your preference.
  5. Kết thư lch s
    • Once again, we truly apologize for the inconvenience.
    • Best regards,
      [Your Name]
      Manager, Coral Shore Resort

🔑

T vng & mu câu hu ích (Keywords and Phrases)

  • scheduled for: được lên lch cho
  • was cancelled due to: đã b hy do
  • safety concerns / weather conditions: lý do an toàn / thi tiết
  • no prior notice: không có thông báo trước
  • apologize for the inconvenience: xin li vì s bt tin
  • full refund / reschedule: hoàn tin / đt li lch
  • let us know your preference: hãy cho chúng tôi biết la chn ca bn


Dear Sir/Madam,

Thank you for your message regarding the cancelled kayaking tour. We sincerely apologize for the inconvenience and lack of advance notice.

The tour was cancelled due to sudden safety concerns, and unfortunately, our team could not reach all participants in time.

We would be happy to offer you either a full refund or assist in rescheduling the tour for another suitable day.

Please let us know your preferred option, and we will arrange it promptly.

Once again, we apologize for the inconvenience and thank you for your understanding.

Post a Comment

0 Comments